Frequently Asked Questions
Everything you need to know about bringing Artscape into your home.
What materials are used in your home decor items?
We prioritize sustainable, high-quality materials including FSC-certified wood, organic cotton textiles, and hand-blown glass to ensure both beauty and durability.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. For custom furniture or oversized art pieces, please allow 2-3 weeks for specialized white-glove delivery.
What is your return policy for home accents?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made orders are final sale.
Do you offer international shipping?
Yes, Artscape ships to over 50 countries. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
How do I care for my Artscape products?
Each item comes with a specific care guide. Generally, we recommend avoiding direct sunlight for textiles and using a soft, damp cloth for dusting wooden and glass surfaces.
Can I track my shipment in real-time?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.